What is the delivery process?

We dispatch the orders within 24 hours after we receive payments in, with the tracking number email to your email address. Orders placed over the weekend will be processed and sent on Mondays (except for Bank Holidays)

Where is my order coming from?

All orders processed in our warehouse in Dublin / Ireland.

Do you deliver by hand locally?

Yes, we do deliver by hand locally. Please contact us to make arrangements.

What options do you have for presenting your sweets? I’d like to buy some gift boxes or jars as a present.

We have many choices for presentation and we’re always keen to make our sweets look the best they can be. From our usual paper bag, to clear cellophane bags that can be tied with ribbons of your choice, to jars of various sized that can be presented with a personalized label if you like, to cone bags, sweet party bags, hampers, gift boxes, plastic containers, cardboard boxes, baskets, trays and sweet kilo boxes and bags and a whole lot more. There’s a lot of choice available and we’re always happy to advise and help to make sure you get exactly the sweet gift you’re looking for.

Can I send my items as a gift to someone?

Yes, absolutely you can send your package to someone as a gift. Please say so when you place your order and provide us the recipient’s address. We are happy to do this for.

Do you do Vegan etc. sweets?

We have great selection of Vegan Sweets online and in our stores; we also do vegetarian, Organic, Halal, Gluten Free, Dairy Free and Sugar Free sweets. If you can’t find the one you are looking for on our website please contact us, as we may have them stocked in one of our stores.

What if my child has an allergy to tree nuts. The product I am looking at does not state any tree nut allergies. Is it okay to place the order for this product?

The information listed on the product descriptions should only be used as a reference. For the safety of all candy fans, we highly recommended that you contact the manufacturer directly to obtain allergen statements and updated ingredient listings for any concerns regarding allergies. Although the description may not state the allergen, the manufacturer would have the best knowledge on the current status of allergens for their products.

Can I choose or instruct what to have or not in my order when I place order?

Yes, absolutely, you can give us instructions what do you exactly want in your order or any allergen information you would like to provide when placing an order.

Can I track my order?

Yes, once your order is ready to be dispatched, we will send you an email with tracking details for your order

What if never received an order confirmation email from you?

Your confirmation may have been sent to your spam folder. If you still cannot find it please email us and we will get back to you with the tracking details again.

What if there is a problem with my order?

If you have placed an order already but realized to make any changes to your order later, please get in touch with us as soon as you can. We are happy to make changes into your order if your order has not dispatched yet.

How can I cancel an order?

If you wish to cancel an order please get in touch with us as soon as possible via phone, email or contact us through our website with your order number. We will cancel your order and refund the amount you paid back into your account.

We are unable to cancel orders that have already been dispatched from our warehouse.

If the order has been shipped, then the customer will assume all responsibility to return the shipment back to us in good condition. Once returned, the refund issued will be for the items shipped minus a 15% restocking fee plus the shipment charges. If the products are not returned in good condition, no refund will be issued.

What if I placed a duplicate order, I only need one. Help!

: Please contact customer service as soon as possible. It might be the reason that a duplicate transaction may have been submitted by your web browser if you reload or pressing the back button when submitting an order. We will try as hard as possible to cancel the order before it has been processed on receiving your call or email, but if the duplicate order has been shipped, the customer will assume all responsibility to return the duplicate shipment back to us in good condition. Once returned, the refund issued will be for the items shipped minus a 15% restocking fee plus the shipment charges. If the products are not returned in good condition, no refund will be issued.

How secure is shopping with posted sweets and my data protected?

We carry an SSL certificate on our website and all payments are carried through trusted providers. We will not pass your data onto any third party for marketing purposes.

Do you sell overseas?

Yes, we deliver all around the world. For Europe we charge fixed rates, but outside Europe please contact us.

How much does shipping cost?

Shipping costs vary according to location. See our deliveries section for a breakdown of shipping costs.

I live outside Ireland, why is shipping more expensive?

Shipping to countries in Europe and to the USA is more expensive due to the greater distance the products must travel and also due to the weight of the products. If you place an order with high volume, we may give you some discount to compensate your delivery charges, please contact us.

Can I order over the phone or email?

Yes, you can place your order with us over the phone, email or contact us through our website.

Can I pick up my order instead of paying for shipping?

Certainly, you can pick it up after placing your order with us if you would like to save on shipping costs or need the stock immediately. Please ring our customer service first by phone or send a message through contact us on our website, before you place your order, to make pickup arrangements.

Why do you need my email address?

We need your email address in case we need to contact you regarding your order.

Do you exchange candies?

To protect our customers’ health and safety, we do not accept exchanges on candies.

Do you have a store I can browse and shop in?

Yes, we have physical stores, please visit “contact us” page on our website to find our stores addresses

Do you take party orders?

Yes, we do. We have a huge range of sweets in stock; so whatever sweets you pick for your party, we arrange in party bags for you. You can give us a ring on our shop number or contact us on our website for party orders. You can even visit our stores and place your orders personally as well.

Can I buy wholesale?

Yes, you can indeed, please contact us to discuss this option and prices.

What happens if the item I purchased is out of stock?

It is very unlikely that the item you ordered is out of stock, but if we are out of stock for that item, we will notify you within 24 hours of processing your purchase. In the case of an out-of-stock item, your account will be refunded the purchase price of the item as well as the shipping costs associated with the out of stock item. In some cases we offer like items, which are quite similar but manufactured by different companies. We always make you aware of these options before dispatch your order.

Why is shipping more expensive than the items I am purchasing?

We try our best to minimize the cost of delivery, passing all of the savings directly to the customer. Although shipping at sometimes seems expensive, but it is third party that charges for the delivery, we have no power to minimize such costs. If you could arrange delivery yourself, we would love to take this option, and charge you only for the products you purchase.

I have questions regarding items on the website; can I speak with a specialist?

Please feel free to contact us through our website; one of our specialists will be in touch with you as soon as possible to deal with your query.

I don’t see a particular candy that I am looking for, can I still place an order for that product with you?

Yes, you can indeed place an order for an item that is not listed on our website or even shown out of stock currently. We may have this product back in our warehouse or in one of our stores or in some cases we are having this product back in stock in a week or so. In this case please contact us, and we will help you with your order.

Do you do Gift Vouchers?

Our Gift Vouchers are very popular in our customers; we sell them in our stores as well as online. Please visit “Gift Voucher” page on our website. You can even send gift vouchers to someone special using our online service. If you are not sure how to use this, please contact us, and we’ll help you with.

Can I reserve a product or stock for a future date?

Yes, You can indeed. Some of our regular customers do this. Please contact us to secure a product for a future date.

How do I get a coupon code?

We offer discounts / coupon codes to our members periodically. Please register on our website, follow us on Facebook, Twitter and instagram. We post discount codes for our customers / fans and announce promotional offers here. Once you have the coupon code, enter the code at checkout on our website to receive discount on your order.

I forgot my password, help!

If you are unable to log into your account, please click on login / register and then “lost your password” on top of the main page. Enter your email address in the email required field, and click on “reset your password”. You will receive an email with the option to create a new password for your account. Check your spam emails, if you do not see an email in your inbox. If you are still unable to access your account, please contact our customer service using contact us form on our website, we will help to fix this issue for you.

Any further questions you may have, please feel free to contact us, cheers!



Sweet Moments